Case Study

Case Study 1 - Back Office Support

About the Client

Leading Furniture reseller with more than 10 retail stores based on TX, USA

Problem and the Needs

This client invested thousands of dollars in to their internal inventory tracking software and struggling to implement them because of various un-controllable factors like employee attrition, lack of IT knowledge in middle management and so on, following are their top needs

To update their inventory software with up to date data's

Track and Maintain this inventory system

Train and coordinate with all employees to use it

To do back order process through this inventory system

Generate various monthly reports for management

To manage their day to day sales details

Equipping an e-commerce website


Our Approach

CDS will provide dedicated off-shore and on-site team for this client with required domain and process knowledge.

CDS will learn this system directly from software vendor to enter the data up to date and maintain the data.

Client should form an Inventory Audit team to prepare up to date inventory details from all the stores

Client should form a Inventory coordinator with whom CDS team will work to maintain inventory on day to day basis

CDS should create a quick training manual for new employees to train established process

The Key Challenges

To get middle management team attention to explain the importance of this process change

To train existing employees to use the derived processes

Building a strong communication bridges between client team and off shore team

The End Results

Client took over all control on inventory system with CDS support

Every employee at client place started using inventory system effectively

With CDS scheduled weekly/monthly reports client able to make informed business decisions

Client increased their revenue from the E-Commerce website developed & managed by CDS

Over all its improved process efficiency from bottom line