MANAGED SERVER HOSTING

Experience the Flexibility of our Managed Cloud

Our team of certified engineers will manage the operating system, patching, monitoring, and backup of enterprise systems so teams can focus on driving business and technology innovation. Our Managed Server Hosting provides a reliable, scalable enterprise solution backed by a customized service level agreement (SLA).

Focus on Innovation

With the support of our engineering staff, your resources are available to work on tailoring custom applications or services to optimize business value. Our Microsoft and Linux Managed Server implementations are supported by our Integrated Operations Center (IOC), which provides service around the clock.

Our team holds certifications across Red Hat and Microsoft application stacks and will configure the Managed Server installation to maximize application performance.

Seamless Integrated Support

Applications and infrastructure are a significant investment towards business success. To capitalize on these investments companies need support that maximizes system availability and optimizes performance.

Our Integrated Operations Center (IOC) is well beyond a help desk. WFT delivers around- the-clock support for faster problem resolution. And even better, we can scale service solutions to meet specific business needs.

Our IOC engineers possess several technical certifications and are focused on providing a superior customer service experience which translates into an industry-leading First-Tier Resolution (FTR) for our customers.

WFT’s comprehensive support model incorporates ITIL and COBIT best practices allowing us to adhere to any compliance needs that business may have. Combined with our best in class SLA, our IOC support services routinely receive excellent customer satisfaction ratings.

HELPDESK Services

  • Service and Incident Management
  • Transparency and Audit Reporting
  • Simplified Asset Management
  • Service Level Escalation
  • Customer Portal

DID YOU KNOW ?

  • The IOC scores an average of 98% on customers satisfaction surveys.
  • The IOC resolves 97% of service request tickets within 5 business days.
  • The IOC responds to an average of 94% of all service tickets within 20 minutes.
  • The IOC responds to an average of 88% of all incoming calls within 60 seconds.